Shipping FAQs
Q: What is your shipping policy?
A: We offer standard and express shipping options. Please see our shipping policy above for details.
Q: How long does shipping take?
A: Shipping times vary depending on the destination and shipping method. Please see our shipping estimates above.
Q: Can I track my order?
A: Yes, you will receive tracking information via email once your order has shipped.
Q: What happens if my package is lost or damaged?
A: If your package is lost or damaged, please contact us within 7 days and we will work with you to resolve the issue.
Q: Can I change my shipping address?
A: Please contact us as soon as possible if you need to change your shipping address. We will do our best to accommodate changes before your order ships.
Q: Do you ship internationally?
A: Yes, we ship to Canada. Please contact us for international shipping rates and delivery times.
Q: How do I calculate my shipping cost?
A: Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping destination. You can estimate your shipping cost in your shopping cart.
Q: Can I pick up my order?
A: Sorry, we do not offer in-store pickup at this time.
Q: What happens if I'm not home when my order arrives?
A: If you're not home when your order arrives, the shipping carrier will leave a notice with instructions on how to pick up your package or schedule a re-delivery.
Q: Can I ship to a PO box?
A: Yes, we can ship to a PO box. However, please note that some shipping carriers may not deliver to PO boxes.
Q: How do I know if my order has shipped?
A: You will receive an email notification with tracking information once your order has shipped.
Q: Can I cancel or change my order after it's shipped?
A: Sorry, we cannot cancel or make changes to an order once it has shipped.
Q: What is your return and exchange policy?
A: Please see our return and exchange policy above for details.
Q: Do you offer free shipping?
A: No, we offer free standard shipping on orders over $50.
Q: Can I upgrade my shipping method?
A: Yes, you can upgrade your shipping method during checkout or by contacting us before your order ships.
Q: How do I track my international order?
A: You can track your international order using the tracking number provided in your email notification. Please note that international tracking may be limited.
Q: What happens if my order is delayed?
A: If your order is delayed, please contact us and we will work with the shipping carrier to resolve the issue.